As Product Owner successfully led major projects under the Digital Channels Merger work stream. User experience upgrades and conversions for Savvy Money Credit Score, Mortgage Portal, eDocuments, Card Features and Travel Notifications.
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Savvy Money Credit Score & Report
Savvy Money Credit Score & Report
• Multiple deployments for online and mobile banking for Kinecta Members and migration of new Members
• Coordination with Loan Services, Deposit Products team, Marketing and Compliance to determine MVP -product offerings and content for initial release
• UX review of Savvy Money’s user experience, usability testing and reporting
• Provided direction on UI changes to best coordinate with Kinecta’s brand within vendor's limitations
• Coordinated launch with training team for employees and marketing to Members
• Training and review of Savvy Money's Analytics tool for maintenance and future enhancements
• Coordination with Loan Services, Deposit Products team, Marketing and Compliance to determine MVP -product offerings and content for initial release
• UX review of Savvy Money’s user experience, usability testing and reporting
• Provided direction on UI changes to best coordinate with Kinecta’s brand within vendor's limitations
• Coordinated launch with training team for employees and marketing to Members
• Training and review of Savvy Money's Analytics tool for maintenance and future enhancements
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Mortgage Portal
Mortgage Portal
• Multiple deployments for online and mobile banking
• Coordination with Loan Services, Marketing and Compliance
• UX review of Kinecta's Mortgage vendor's 2.0 platform
• Lo/Hi-fidelity prototypes to communicate revised requirements
• Simplified information architecture - navigation and content structure
• Incorporated Kinecta's Digital Style Guide across UI within vendor's limitations
• Coordinated launch with training team for employees and marketing to Members
• Usability testing and reporting
• Coordination with Loan Services, Marketing and Compliance
• UX review of Kinecta's Mortgage vendor's 2.0 platform
• Lo/Hi-fidelity prototypes to communicate revised requirements
• Simplified information architecture - navigation and content structure
• Incorporated Kinecta's Digital Style Guide across UI within vendor's limitations
• Coordinated launch with training team for employees and marketing to Members
• Usability testing and reporting
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eDocuments
eDocuments
• Many iterations over 4 years to improve user experience for online, mobile and business banking
• Competitor review and analysis of existing requirements
• Lo/Hi-fidelity prototypes to communicate revised requirements
• Coordination with Card Services, Loan Services, Marketing and Compliance
• Simplified user experience for faster downloads of statements
• Incorporated Kinecta's Digital Style Guide across UI
• Coordinated launch with training team for employees and marketing to Members
• Usability testing and reporting
• Competitor review and analysis of existing requirements
• Lo/Hi-fidelity prototypes to communicate revised requirements
• Coordination with Card Services, Loan Services, Marketing and Compliance
• Simplified user experience for faster downloads of statements
• Incorporated Kinecta's Digital Style Guide across UI
• Coordinated launch with training team for employees and marketing to Members
• Usability testing and reporting
