Kinecta Federal Credit Union

Kinecta Federal Credit Union

One of the nation's leading Credit Unions, with more than $6.6 billion in assets and serving over 270,000 member-owners across the country.
PRODUCT: Card Features and Travel Notifications
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Collaborating with Card Services, developers, marketing and compliance to implement the improved product experience for Card Features and Travel Notifications. Defining requirements, user flows, UI components, and high fidelity prototypes. Review competitor analysis and member feedback. Assist in manual testing. Multiple deployments for online and mobile banking. Working with Agile development process. 
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ROLE: Technical Product Owner and UI/UX Designer
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METHODS:
Stakeholder Interviews
Competitor Analysis
Content Review and Strategy
Feature Analysis and Sizing
Member Feedback Review
User Flows
Hi-Fidelity Prototypes
UI Style Guide
Developer Coordination
Usability Testing
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ENHANCEMENTS:
• Improved mobile responsiveness and access within mobile banking
• Simplified UX flow for activating new credit cards
• Improved copy and tooltips for clearer member experience and expectation
• Added Travel Notifications to Card Features to allow access in mobile banking
• Simplified UX flow for adding multiple travel destinations
• Improved error validations
• Incorporated Digital Style Guide across UI
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